Help Desk Manager- Mt. Laurel- Second Shift
Wachter · Mount Laurel, NJ · listed 12 days ago
Responsibilities: • Lead and manage multi-tier Help Desk and technical support teams • Oversee daily operations across phone, email, chat, and ticketing queues • Ensure SLA compliance and timely resolution of incidents and service requests • Monitor workload distribution, staffing levels, queue…
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