Technical Support Specialist
Honeywell · Framingham, MA, United States · listed 3 days ago
Customer Support
Job Scope: • Oversee day-to-day operations of the Level 1 support queue. • Mentor and develop Tier 1 Support Engineers. • Ensure SLA adherence and efficient case flow. • Manage and prioritize the Level 1 case queue, ensuring timely assignment and resolution. • Monitor SLA compliance and escalate…
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