Customer Support Team Lead(Freelance)
TAROKO · Remote (Worldwide) · listed 51 days ago
SeniorCustomer Support
Key Responsibilities Team Leadership & Performance • Lead a high-volume Customer Support team, driving performance against SLAs, quality, productivity, response time, resolution time, and backlog targets. • Coach, train, motivate, and hold agents accountable through QA scoring, 1:1s, performance…
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