Assistant Manager-Back Office-Customer Service
EXL Service · Gurugram, Haryana, India · listed 16 days ago
Customer Support
Lead and manage a team of at least 10 travel agents or support executives Oversee daily operations in a contact center setting, ensuring SLAs and KPIs are consistently met Drive process excellence across Refunds, Ticketing, Exchanges, and Email Servicing workflows Monitor performance, provide…
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